Effective Date: 20/01/26

Clinic Name: Unwind Chiropractic
Website: www.unwindchiropractic.com.au

Unwind Chiropractic (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal information that is reasonably necessary to provide chiropractic services and manage appointments. This may include:

Full name

Date of birth

Contact details (email address, phone number, address)

Relevant health information (such as medical history, symptoms, and treatment notes)

Information may be collected through:

Online booking forms

Intake forms completed in the clinic

Phone, email, or SMS communication

2. Health Information

As a chiropractic clinic, we may collect sensitive health information. This information is collected only with your consent and is used solely for providing chiropractic care, maintaining accurate clinical records, and meeting legal obligations.

3. How We Use Your Information

We use your personal and health information to:

Manage bookings and appointments

Provide chiropractic treatment and care

Maintain clinical and administrative records

Send appointment confirmations and reminders

Respond to enquiries related to your care

We do not use your information for unrelated marketing purposes without your consent.

4. Sharing of Information

We respect your privacy and confidentiality.

We do not share or disclose your personal or health information with third parties within or outside Australia.

Information is disclosed only when required or authorised by law.

Access to your information is limited to authorised personnel of Unwind Chiropractic.

5. Data Storage and Security

We store personal information securely using encrypted systems and trusted practice management software, including Go High Level, which is used for appointment management and communications.

While Go High Level may use secure servers located outside Australia, Unwind Chiropractic does not share or transfer your information internationally. We take reasonable steps to ensure any systems we use meet security standards consistent with the Australian Privacy Principles.

6. Retention of Information

Client records are retained for a minimum of seven (7) years from the date of the last consultation, in accordance with Australian healthcare record-keeping requirements. After this period, records may be securely deleted.

7. Access and Correction

You may request access to your personal or health information, or request corrections if you believe the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting us in writing using the details below. We will respond within a reasonable timeframe as required by law.

8. Children’s Privacy

We may collect personal information relating to children under 16 years of age only with the consent of a parent or legal guardian. This information is handled with the same level of care and confidentiality as adult records.

9. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve website performance and user experience. These tools do not collect identifiable health information. You may disable cookies through your browser settings if you prefer.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website with an updated effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Unwind Chiropractic
Email: [email protected]
Phone: 8068 1282
Address: 79A Justin Street – Lilyfield / Sydney - AU